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Returns policy

 

  • SPEED EXCHANGE

A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original form of payment once we receive the merchandise.

If you wish to exchange merchandise that you have received from us within seven (7) days from the date of your original order, you can use our Speed Exchange to process an immediate exchange. To complete a Speed Exchange click here.

  • RETURN / EXCHANGE POLICY

If you are not satisfied with your purchase, return it to us for an exchange or refund, within thirty (30) days subject to the following terms.

RETURN OF MERCHANDISE PURCHASED ONLINE

For a full refund, please send your merchandise back to us using the address provided on your invoice.

IMPORTANT RETURN INFORMATION

  • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if returned to us.
  • If you choose to return you will be responsible for return shipping costs.

 

  • EXCHANGE OF MERCHANDISE PURCHASED ONLINE

We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:

You are responsible for return shipping costs. Do not send any additional payment, such as a cheque, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

  • QUALITY OF YOUR MERCHANDISE

ONLINE PURCHASE

If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at  [email protected]  or call us at +61 0409611668

 

RETURN / EXCHANGE TIME FRAME

  • Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.